Franchise Dealer
South
116%
The design, delivery and implementation of a bespoke Sales Management development program. The purpose of which was to develop the SMs coaching and leadership skills to enable their teams to not only perform to a higher level but, crucially, to fully understand what it takes to deliver exceptional levels of customer service.
The next stage was then to take these skills and apply them to the retail environment. A shift was made away from setting sales targets towards activity targets that were measured on a weekly basis. These activities were broken down into customer segments (service, renewal, walk-in, digital etc) and focus was created for each one.
Following the adoption of these processes, the morale levels of the team increased and a clearer understanding of “how” to achieve their goals was understood.
The result was 116% of target achieved in Q1. This was the first overachievement for 5 quarters.
